Your Upgrade Experience Resource Center

Centier Business Access, your new Digital Banking Platform

We're excited to bring you an enhanced digital banking experience! Review the important dates, tutorials, and guidebooks on this page to help you prepare for the Upgrade. If you need assistance along the way, our Client Support Agents are happy to help at (219) 206-1140, Monday through Friday, 8 a.m. CT to 8 p.m. CT.

Preview Period Sign In

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September 21 - October 2

Training Available

Training is available for the new Centier Business Access platform. Join a webinar or schedule an appointment using your Preview ID.

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October 3 & 4

Upgrade Weekend

As we prepare for your upgrade experience, you may experience temporary interruptions to digital banking services, including ACH, wire, transfers, bill pay, internal transfers, and remote deposit capture.

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October 5

Upgrade Complete

The new upgraded platform goes live on October 5. If you need assistance after the upgrade, please contact a dedicated Upgrade Specialist at (219) 206-1140.

Important Service Interruptions

To ensure your payments are processed successfully during the Business Access upgrade, please note the following dates:

ACH payments must be initiated and approved by 3:00 PM CT on Friday, October 2, 2026.
Wire payments must be initiated and approved by 3:30 PM CT on Friday, October 2, 2026.
Business Bill Pay access will be discontinued at 5:00 PM CT on Friday, October 2, 2026. Users will not have access to Bill Pay services again until the new Centier Business Access platform becomes available on Monday, October 5, 2026. We recommend reviewing any scheduled Bill Pay transactions and submitting any time-sensitive payments prior to the Bill Pay cutoff.
RDC deposits must be completed by 5:00 PM CT on Friday, October 2, 2026, and will restart in the new Centier Business Access platform on October 5, 2026.
Internal Transfers must be completed by 5:00 PM CT on Friday, October 2, 2026. If you currently have future-dated internal transfers scheduled, they will need to be re-established beginning at 5:00 AM CT on October 5, 2026.

Before October 2

To optimize your Centier Business Access platform, please complete the following tasks before upgrade weekend:

Keep an eye out for emails with your first-time sign-in information, including your Company ID, User ID, and Temporary Password
Save or print any reports you may need access to during the transition period.
Schedule an appointment for Remote Deposit Capture upgrade assistance.

On October 2

Complete Time-Sensitive Banking Activities Before Upgrade Weekend

Beginning Friday, October 2 at 6 pm - Sunday October 4, Business Online Banking will be unavailable. Please plan ahead and complete any transactions such as wire payments, ACH payments, bill payments, transfers, and other online banking activities before the upgrade weekend begins.

Normal access will resume once the upgrade is complete.

On or After October 5

Your Upgrade is complete! You may now sign in to Centier Business Access.

To sign in, you will need your:

New Company ID & User ID (Sent via email)
Password (Password details sent via email)

Note: If you signed in during the preview period (Sept 21 - Oct 1), use the new password you already created. Otherwise, refer to the email containing your temporary password o create a new one.

Once you have signed in be sure to:

Verify Your Accounts - Confirm that all of your accounts are visible and that balances and account information appear as expected. If you notice any discrepancies, please contact us for assistance.
Set Up Alerts (Optional) - If you use account or transaction alerts, review the available alert options and create any notifications you would like to receive going forward.
Restart Future-Dated Transactions - Future-dated transactions scheduled before the upgrade will not carry over to the new platform. Please recreate any recurring or future-dated wire payments, ACH payments, and funds transfers that you would like to process after the conversion.
Install the new RDC Software -Your RDC platform will need an upgrade. Install the new software before you make your first deposit. If you need assistance, Upgrade Specialists are available at (219) 206-1140.

Required Actions by Date

Ensure a smooth and successful upgrade with these essential steps.

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Prior to October 2

To optimize your experience on the new platform, prior to upgrade weekend, we recommend completing the following tasks:

Review important details regarding changes in username and passwords.
Save or print any reports you may need access to during the transition period.
Review your ACH and Wire templates and make any necessary additions, updates, or deletions before migration.
Schedule an appointment for Remote Deposit Capture upgrade assistance.

On October 2

Complete Your Banking Before Upgrade Weekend

To help ensure a smooth transition to your new Centier Business Access platform, please complete any time-sensitive banking activities on Friday, October 2.

During the upgrade, Business Online Banking will be unavailable on Saturday, October 3 and Sunday, October 4. We recommend planning ahead and completing transactions such as wire payments, ACH payments, bill payments, transfers, and other online banking activities before the upgrade begins.

Normal access will resume once the upgrade is complete.

After you upgrade – Beginning October 5

Welcome to your new Centier Business Access experience! Once the upgrade is complete, follow these steps to ensure everything is ready for business.

Log In

Use your new username and your existing password to access the new platform for the first time.

Verify Your Accounts

Confirm that all of your accounts are visible and that balances and account information appear as expected. If you notice any discrepancies, please contact us for assistance.

Set Up Alerts (Optional)

If you use account or transaction alerts, review the available alert options and create any notifications you would like to receive going forward.

Recreate Future-Dated Transactions

Future-dated transactions scheduled before the migration will not carry over to the new platform. Please recreate any recurring or future-dated wire payments, ACH payments, and funds transfers that you would like to process after the conversion.

Install the new RDC Software

Your RDC platform will need an upgrade. Install the new software before you make your first deposit. If you need assistance, Upgrade Specialists are available at (219) 206-1140.

Why is Centier upgrading my banking experience?

Centier is upgrading its technology and expanding its services to deliver a more modern, secure, and convenient banking experience. This includes Centier Business Access, the new digital banking platform

To understand the changes that are coming please review the special letter, Upgrade Guide, and new Business Terms and Conditions booklet you received in the mail.

When is Upgrade Weekend?

Will I be able to access my accounts during the Upgrade Weekend?

What should I do before Upgrade Weekend?

How do I sign in to the new Centier Business Access platform for the first time?

The new Centier Business Access platform will be available for preview from September 21st through October 1st, 2026. During this time, you can explore the enhanced experience.

First-time sign-in instructions will be emailed to you. You will receive one email that includes your Company ID and User ID, and a second email that includes your Temporary Password. You will be prompted to reset your Temporary Password upon your first-time sign-in.

When will the new Centier Business Access mobile banking app be available for download?

How do I sign in for the first time?

What information do I need to sign in?

What if I do not receive my sign in instructions?

Will I see features I don't currently have access to?

How do I add a new user?

Can I copy settings from an existing user?

How do I change a user's access or permissions?

Can I assign transaction limits to users?

Does a new user need approval before they can use the system?

How do I manage account alerts?

What are the same-day procession deadlines?

Will my recurring ACH or Wire transactions transfer to the new platform?

How do I create an ACH payment template?

How do I create a Wire template?

Why can't I use a new Wire template immediately?

Can I create templates for recurring payments?

How much transaction history will be available after upgrade?

Should I save historical transaction information before upgrade?

How do I view account balances?

How do I access statements and documents?

Can I receive statements online instead of by mail?

Is QuickBooks compatible with the new platform?

What is a soft token?

How do I set up my soft token?

When will a token be issued to a new user?

Can a new user log in before their token arrives?

How can I check the status of a token request?

Who should I contact if I have token issues?